Privacy
How Nexor OS handles personal data on this website, in the demo request form and in the platform dealerships use to serve their own customers on WhatsApp.
Version 1 · effective September 25, 2026.
Who we are
Nexor OS is operated by NEXOR MOTORS LTDA, CNPJ 54.814.770/0001-05, located at Avenida Diário de Notícias, 200, sala 1203, Cristal, Porto Alegre/RS, 90810-080, Brasil. Contact for any privacy matter: contato@nexorbrain.com.
Two different situations
On the website and in the demo request form, Nexor decides how the data is used. In the platform, each dealership decides how it serves its own customers, and Nexor processes that data on the dealership's behalf, only to provide the contracted service.
Website and form: what we collect
Name, dealership or company, work email, phone (optional), country, state and city, number of stores, lead volume (optional), languages served and the message you write.
Website and form: technical data
The website uses no tracking cookies, analytics tools or advertising. The IP address of whoever submits the form is used at the moment of submission to limit abuse, and it is only recorded when the submission is blocked as spam or for too many attempts.
Website and form: why
To answer your demo request and assess whether the pilot makes sense for your dealership. No AI assistant contacts you because of the form, and we do not use this data for any other purpose without new consent.
Consent
We keep a record of your consent, with the version of the text you accepted, the channel and the date. Contact by WhatsApp or phone only happens if you checked the separate option.
Free-text message
Sensitive data that appears in the message is masked before it is stored. Even so, do not include customer data.
Platform: data we process for the dealership
When a dealership connects its WhatsApp number to Nexor OS, we process on its behalf the messages exchanged with its customers, each contact's name and phone number, message delivery status, approved message templates and what the team records in the dashboard, such as pipeline, tasks and inventory.
Platform: how we use it
Only to provide the service to the dealership: receiving and answering conversations, showing the history to the team, suggesting and sending replies within the rules the dealership configured, and recording consents and requests to stop. Each dealership's data is isolated from every other dealership and is never used to serve another one.
Platform: artificial intelligence
To generate replies, the conversation text is sent to language model providers with sensitive data masked before sending. The assistant never asks for ID documents, bank account numbers or passwords, and it hands the conversation to a person on the team when the customer asks.
Platform: requests to stop
If the dealership's customer asks to stop receiving messages, automated sending stops immediately and the request is recorded.
Who we share data with
We do not sell data or share it for advertising. It only goes through the providers that make the service work, under contract: Amazon Web Services (hosting, in the United States), Meta (WhatsApp Business), Twilio (messaging, when the dealership uses that channel), Resend (invitation and password emails), Zoho (our email inbox), OpenAI and Anthropic (AI models, with masked text only).
How long we keep it
Demo requests: up to 24 months after the last contact, then they are deleted. In the platform, the original text of each message is deleted after 30 days; the version with sensitive data masked, which is the conversation history, is kept while the dealership is a customer. WhatsApp technical records and ended dashboard sessions are deleted after 30 days.
Security
Always-encrypted connections, each dealership's data isolated in the database, role-based dashboard access and an audit trail of who changed what.
Your rights
We process personal data under Brazil's General Data Protection Law (Law 13,709/2018). You can ask for confirmation of processing, access, correction, deletion, portability, information about who we share data with, and withdraw consent, at contato@nexorbrain.com. We reply within 15 days. Residents of the United States also have the rights their state's law grants, through the same channel. If you talk to a dealership on WhatsApp, you can send the request to the dealership or to us, and we forward it to the dealership.
Minors
This website is aimed at businesses and is not intended for anyone under 18.
Changes to this policy
Each version of this text has a number and a date. The consent you gave stays linked to the version you read, and relevant changes are announced on this page.
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